Product support is provided to clients who have purchased a support plan (annual contract or support time). If you require support and have not purchased a plan, please visit our store to select a support plan that fits your needs.
However, all customers are entitled to free support for installation issues and software bugs. If you've encountered a problem with our software, please fill out a bug report by following this link. For best results, please use Internet Explorer.
Vcom3D, Inc. no longer provides support for its Reading Power, SigningAvatar® Friends, or Instant Immersion products. We apologize for any inconvenience this may cause.
Some users of Windows 7 have reported that the software will hang during the processing of a transcript and audio file. Please follow these instructions to work around the issue:
- • Go into "Control Panel" -> "Speech Recognition" -> "Text to Speech"
- • Change the voice to a Microsoft voice, such as Microsoft Anna. If it is already set to that, open the drop-down and select it again anyway.
- • Click OK to save the setting.
- • When you start up Vcommunicator Studio or Sign Smith Studio, you should hear the TTS voice say "Vcommunicator" or "Sign Smith Studio", respectively.
- • Click "Options" at the top of the screen, and go to "Voice..." Make sure this is also set to the same Microsoft voice.
If this does not resolve the issue for you, please submit a bug report using the link to the right.
Sign Smith Illustrated Dictionary - Webpage Patch
Submit a bug report or feature request.
For best results, use Internet Explorer on the support page.
